Before you lodge a return or refund, we ask that you engage with our customer service center as we may be able to resolve or troubleshoot the issue with your product without needing to escalate to a return or refund case.
All goods purchased from ECC come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Everything Caravan & Camping understands that sometimes there are unforeseen issues that arise that require a return or refund to be lodged. We care and wish to protect buyers as well as sellers by mediating fairly in every circumstance. We ask that both buyers and sellers are respectful and reasonable throughout the returns and refunds process.
If there is a fault with an item you have purchased from ECC you can return it to the seller and be entitled to a refund or replacement, so long as the criteria and steps below are followed:
Upon assessment, the seller will offer a full refund or replacement if there is major problem with the item. The seller may offer a repair or replacement if the problem is not major.
Our change of mind returns policy set out below is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
NOTE: When purchasing products on the ECC marketplace, please choose carefully as credits and returns where you have simply changed your mind or made a wrong selection of a product may incur a restocking charge of up to 25% at the seller's discretion.
You will be entitled to a change of mind return so long as the following steps and criteria are met:
If an order is able to be canceled before it is sent out, then we can smoothly facilitate a full refund. The quickest way to intercept an order before it is sent out is by contacting the seller of the item you purchased and requesting the order be canceled before dispatch. The seller's contact information is located at the top right-hand corner of your Tax Invoice.
If you'd like to reach out to our customer service center to request a cancellation, please do so as soon as possible by either using our live chat or by calling 1300 12 2021.
Please note, Everything Caravan & Camping don't take any responsibility for intercepting orders before they are shipped out. If the order is shipped out prior to the seller being requested to cancel the order, you may incur a restocking fee of up to 25% at the discretion of the seller.