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FAQs
Physical goods purchased through the Sites will normally be dispatched within 3 business days of your purchase.
Delivery of your goods typically fall within 3-10 business days from the date of purchase. Delivery times vary based on your location and the products you purchased, Any delivery times displayed on the Site are estimates only, based on information available to us at the time.
Everything Caravan and Camping is an online store only. At the moment we do not have a physical store for you to visit as we are only catering to online orders.
We’ll email you a tracking link after your order has been shipped to the email address you used at checkout. To track your order, you should be able to click the tracking link in the email, otherwise, you can manually enter the tracking number into the carrier’s website tracking page. If you can’t find the tracking email we sent you, try checking in your SPAM folder. If you are still not having any luck, contact our live chat and have your invoice number ready.
If you have ordered more than one item in your order, you may have purchased from two separate sellers on the ECC Marketplace. If that is the case, you will be provided two separate order consignments and one of your items may arrive after the first. Please check both your tracking links in the tracking confirmation email we sent you to confirm. If you think that items are missing from your order, please contact us at returns@everythingcaravancamping.com.au. Kindly provide your invoice, proof of photo, and a brief explanation regarding the missing item/s.
ECC is one of Australia's largest Caravan, Camping and Outdoor Marketplaces. Since launching back in 2022, we’ve partnered with hundreds of independent third-party sellers who sell their awesome outdoor products on the ECC Marketplace. ECC provides caravan and camping enthusiasts with access to over 20,000 deals specifically for the outdoor lovers…and all in one easy to use website.
The ECC marketplace is an online platform where multiple sellers list their products to customers like you. Rather than having to browse multiple website, ECC is a one stop shop designed to make product discoverability easy and a destination for customer like you to checkout with everything they need to tackle their next adventure.
When you shop on our marketplace, you have the advantage of exploring numerous products, comparing prices, and reading reviews from other customers, making it easier for you to find what you need and make informed decisions.
You'll notice that some products are sold directly by us, and others are offered by individual sellers or businesses. Each seller is responsible for their products, pricing,shipping costs/delivery and customer service. If you need ECC to help with customer service, we are happy to help. Just get in touch with our team using the Live Chat.
If you have more than one item in your shopping cart, you may be ordering a product from two different sellers on the ECC Marketplace. This means that each seller will dispatch their respective items to you from the separate warehouses, and therefore charging the freight costs to do so.