Click & Collect Policy
We know you might be worried about buying goods online. We back everything we sell with a one-year warranty (from sale date) that covers:
• defects in manufacturing, and
• not being fit for purpose.
And will be voided for things such as:
• normal wear and tear
• damage caused by accidents, misuse, negligence, lack of maintenance, carelessness, natural disasters, kids, pets and so on
• commercial use of non-commercial equipment (unless allowed by the manufacturer)
• modification by an unauthorised person
When returning a product under warranty you can either get your product:
• repaired,
• replaced,
• refunded
To return a product under warranty, get in contact with our customer service team and they will be happy to help you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Exchange, Returns, and Refunds Policy
Our guarantee to you is that you can return an item for any reason up to 30 days from purchase (T&CS may apply). Please contact our customer service team to start that process.
Return shipping costs are paid for by customer.
A 25% restocking fee is applied if the item is COM return or not returned in its original condition and packaging.
Do not return any products before receiving instructions from our customer service team.
NOTE: Cancelling your order when it is in transit counts as a return.
Customer Service Policy
Sello Products is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days.
For all customer support, please reach out to our friendly support team by using our live chat feature or calling 1300 12 2021
Shipping and Delivery Policy
At Sello Products, we understand the importance of timely and reliable shipping services. That's why we offer nationwide free shipping to ensure your shopping experience is as convenient as possible.
Order Processing:
Orders placed on our website are processed promptly. Upon receiving your order confirmation, we dispatch your items within 1 business day. Our dedicated team works diligently to ensure your products are carefully packaged and swiftly sent on their way to you.
Delivery Timeframe:
We value your time, which is why we aim to get your orders to you as quickly as possible. Depending on your location, you can expect your order to arrive within 2 to 7 business days from the date of dispatch. Please note that delivery times may vary based on your exact address and local courier services.
Order Tracking:
For your convenience, we provide order tracking services. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor the status of your shipment. You can use this information to stay updated on the whereabouts of your package.
Your satisfaction is our priority. If you have any questions or concerns regarding the delivery of your order, please do not hesitate to reach out to our friendly and efficient customer support team. They are available to assist you and provide real-time updates on your shipment.
